Before emailing for assistance you may find the following guides helpful.
Create a Client Account
Create a new Contact
Transfer a Domain from another Registrar
Transfer all TBR domains for all Sponsors
Add a Hosting Service
NOTE: We have a number of inquiries about domains that do not have contact information. We do not have any control over these domains. We are a CIRA certified registrar acting on behalf of our clients. These domains are registered by individuals and subject to the CIRA Privacy Policy. In this type of scenario you can use CIRA's Interested Party Contact form to send a message through to the Administrative Contact. We hope you find this helpful and time saving.